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Kitchen Connection - Getting worried

We recently visited the KC Mt Gravatt showroom to look at kitchens and from here things moved pretty quick. We have paid the deposit and have our final measure booked in for next week but have only just now started reading all the bad reviews. We went into the showroom to discuss in hopes for some reassurance but felt very brushed off. I am due to have a baby in 2 months and was told the kitchen would be completed in 5 weeks. Feeling very anxious- will provide updates
#1452610
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Kitchen Connection in Capalaba, Queensland - Sales pressure sucks

The staff are helpful and work well to design a great looking kitchen. However at the end of the design process, unlike other kitchen companies, they don't provide a written quote. The sales staff applied enormous pressure to get me to sign up for the kitchen on the spot. They were obviously angry that they had put the effort in and did not get an immediate sale. I would go there again only after I had one or two other quotes. Don't go there first.
3.4
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Capalaba, Queensland
#1449277
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The whole process with kitchen connection has been poor! They came out & completed a quote/design... told us on the spot if we didn’t pay a deposit right then & there we wouldn’t receive the discount offered. They didn’t tell us this at the time of booking the design....
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3.2
Rutherford, New South Wales
#1422372
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Kitchen Connection - Poor product

Payed $15,000 for a new kitchen 7 yrs ago paneling falling off doors , have contacted the company , including managers , nothing , not a bloody thing after promising to get to me . Poor workmanship & couldn't give a rats *** once the got ya money .
#1400712
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Resolved
Kitchen connection supplied the kitchen cabinetry and installer. The installer was absolutely hopeless requiring rectification work as well as causing damage to skirting boards etc that Kitchen Connection takes no responsibility for. After complaints to Kitchen...
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2.4
Aspley, Queensland
I liked
  • Product
I didn't like
  • Installation and post payment service
#1394582
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Kitchen Connection - Nightmare

A total mess up measured wrong had to pay full amount of money before kitchen was deliverd then when delivered all wrong did not fit .installler tryed to make it fit and created more problems still in despute trying to get it fixed and what i payed for. Con sales men. Worst decision i have made.
#1391570
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Went to kitchen connection at Tanger outlet to purchase a few items...found what I wanted and went to check out...I put my stuff on the counter while waiting on the man in front of me to finishe up. Not realizing he was paying with a debit card I accidently blocked the...
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#1332963
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Kitchen Connection - Horrible- untrustworthy, stay away

We have had a terrible experience on what was meant to be an exciting experience. Broken promises and mislead by staff the whole process has been horrible. Were told 4 days from our floor being installed that they were not making a profit from our job and we now have to pay for half the installation otherwise the job would be cancelled and we would be left with no floor. They don’t care about you just their money. Go elsewhere if you want someone you can trust
1.0
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Customer service
Delivery Service
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
Value for money
Warranty
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#1329088
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Kitchen Connection - Not happy

Found that as soon as they received the final payment which was before installation we suddenly didn’t exist. Absolutely appalling
#1256769
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Resolved
Watch out for the Wardrobe Connection tan vans on the Bruce Highway (their part of Kitchen Connections apparently). One of their drivers almost ran me off the road twice this morning coming from the Deception Bay section of the Bruce Highway to Sunny Coast. He turned...
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#1255666
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